%20scale(0.09049,-0.09049)'%20d='M103%201298%20191%201493H1325L1239%201298H923Q955%201242%20967%201168H1325L1239%20973H962Q945%20896%20902%20838Q830%20743%20686%20698Q765%20680%20828%20616Q891%20552%20954%20424L1163%200H753L571%20371Q516%20483%20459.5%20524.0Q403%20565%20309%20565H159V831H362Q483%20831%20536%20898Q562%20931%20575%20973H103L191%201168H572Q559%201205%20536%201234Q483%201298%20362%201298Z'%20fill='%23FFFFFF'/%3e%3ccircle%20cx='390.83'%20cy='161.76'%20r='43.80'%20fill='%230B5FFF'/%3e%3cpath%20d='M%20371.12%20161.76%20L%20388.64%20179.28%20L%20412.73%20142.05'%20fill='none'%20stroke='%23FFFFFF'%20stroke-width='9.64'%20stroke-linecap='round'%20stroke-linejoin='round'/%3e%3c/svg%3e)
Chola Finance Review
Murugappa Group
Murugappa-group NBFC with branch + digital personal loans across India.
Also known as: Cholamandalam, Chola, CCP Chola, Murugappa Chola
What is ccp.chola.murugappa?
ccp.chola.murugappa.com is the Customer Care Portal (CCP) of Cholamandalam Investment and Finance Company Ltd — the Murugappa Group's RBI-registered NBFC. Existing Chola borrowers use it to view statements, download interest certificates, and raise service requests.
If you are looking for a new loan, you apply via the Chola app or chola.murugappavedika.com — not the CCP. The CCP is for post-disbursal account servicing only.
Red flags
- •PF up to 3% + GST
- •Foreclosure charges apply inside lock-in
Green flags
- •Upper Layer NBFC, AA+ rated
- •Murugappa Group governance
- •Pan-India branch network
- •Listed on NSE/BSE
Permissions demanded
Data practices
Data captured under RBI DLG; no contacts/gallery permissions.
Recovery practices
In-house and empanelled agencies under RBI FPC; recorded calls.
Sources & references
Grievance & support
- Grievance redressalhttps://www.cholamandalam.com/contact-us/grievance-redressal
- Support / helpdeskcustomercare@chola.murugappa.com
Contact details published by the lender. If unresolved within 30 days, escalate via RBI Sachet.
Disclaimer: Reviews are independent editorial assessments based on publicly available information and user-submitted complaints. APR ranges and fees can change — always check the lender's Key Fact Statement before borrowing. Not financial or legal advice.
Next step with Chola Finance
Headline rates hide fees. Run your actual offer through our free tools before you accept anything.
More reviews
Frequently asked questions about Chola Finance
Is Chola Finance RBI-registered?
Chola Finance is operated by Murugappa Group. Its RBI status: RBI-regulated NBFC. Always verify the parent lender directly on the RBI NBFC list before borrowing.
What is the real APR on Chola Finance?
Chola Finance charges an APR between 12% and 28% per annum with a processing fee of up to 3%. After fees and GST, the effective APR on short tenures can be significantly higher than the headline rate.
Is Chola Finance safe to use?
Murugappa-group NBFC with branch + digital personal loans across India. Permissions demanded: Camera (KYC), SMS (OTP). Recovery practices: In-house and empanelled agencies under RBI FPC; recorded calls..
What loan amount and tenure does Chola Finance offer?
Ticket size ranges from ₹50,000 to ₹25,00,000, with tenure between 12 and 61 months.
How do I close my Chola Finance loan early?
Open the app, request a foreclosure quote in writing, and pay the principal + accrued interest. Demand the No Dues Certificate (NDC) within 7 working days — RBI mandates it. If Chola Finance refuses or harasses you, file a complaint on the RBI Sachet portal.
What is the CCP Chola portal?
CCP stands for Customer Care Portal. It's Cholamandalam Finance's self-service portal at ccp.chola.murugappa.com for existing borrowers to view statements, raise queries and download tax / interest certificates.
Is Chola Finance RBI registered?
Yes. Cholamandalam Investment and Finance Company Ltd is a deposit-taking NBFC, registered with the RBI and part of the Murugappa Group.